Refund & Return Policy

At Laptop Market, we aim to provide our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we are here to help.

1. Returns

• You may return an item within 7 days of purchase if it is unused, in its original packaging, and in the same condition as when you received it.

• A valid receipt or proof of purchase is required for all returns.

• Returns are not accepted for:

  • Products damaged due to misuse or negligence.

  • Software or digital products.

  • Clearance or “as-is” items.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 working days and issued through the original payment method.

• Shipping fees are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

• We replace items only if they are defective or damaged upon delivery.

• If you need to exchange an item for the same product, please contact us within 7 days of receiving it.

4. Warranty

• Brand new laptops and accessories may come with a manufacturer’s warranty. Warranty terms and coverage depend on the brand and product type.

• Used laptops are covered by [Insert Your Warranty Period] unless stated otherwise at the time of purchase.

5. How to Return

To initiate a return, please contact us at:
Laptop Market
901, 1 Kotte Rd, Sri Jayawardenepura Kotte, 10100, Sri Lanka
070 335 3826
info@laptopmarket.lk

We will provide you with instructions on how to return your product.